1. Overview
This Refund & Cancellation Policy explains the general approach of PannaTiger to travel enquiries, cancellation requests, and refunds relating to any travel services that may be separately agreed with a customer.
PannaTiger provides travel information, tour planning assistance, and package enquiries for destinations including Panna, Khajuraho, Orchha, and nearby areas of Madhya Pradesh.
2. Travel Enquiries and Package Requests
Customers can use our website to ask about destinations, suggested itineraries, travel dates, accommodation, transportation, and other travel-planning requirements.
Submitting an enquiry is a request for information or assistance. It is not, by itself, a confirmed reservation for a hotel, vehicle, guide, safari, or any other travel service.
You may contact us to withdraw or update an enquiry before any separate service agreement is made. If no payment has been collected and no paid service has been confirmed, there is ordinarily no payment to refund for the enquiry itself.
3. Payments on This Website
PannaTiger's website is intended for travel information, consultation, and enquiries. It does not offer online checkout or online payment for official Panna Tiger Reserve safari tickets or permits.
A website enquiry, package description, or discussion with our team should not be treated as proof that a reservation has been made or a payment has been received.
If any separate paid travel-planning or travel arrangement service is offered in the future, its scope, price, payment method, cancellation terms, and applicable refund conditions should be disclosed and agreed upon before payment is accepted.
4. Separately Confirmed Travel Arrangements
If PannaTiger separately agrees to arrange a paid service, the applicable terms will depend on the service, the written confirmation, and the relevant provider's conditions.
Before making a payment, customers should receive clear information about:
- The service included and the total price.
- The identity of the relevant service provider, where applicable.
- The cancellation deadline and any disclosed cancellation charges.
- Whether a refund is available and how it will be processed.
- Any non-refundable component, where lawful and disclosed before payment.
The terms communicated for a specific confirmed service will be considered alongside this general policy and applicable law.
5. Cancellation Requests
If you wish to cancel a travel enquiry or a separately confirmed arrangement, contact us as soon as possible using the contact details provided on this website.
For a confirmed arrangement, please include your name, contact details, service information, and confirmation reference if one was provided.
Cancellation outcomes may depend on when the request is received, whether a service provider has already confirmed or delivered the service, and the cancellation terms agreed before payment.
We will explain any applicable charges or refund eligibility based on the relevant confirmed terms. We will not represent an unconfirmed enquiry as a completed booking.
6. Panna Tiger Reserve Safari Permits
PannaTiger provides information and travel-planning assistance relating to visits to the Panna region and wildlife destinations. This website does not sell or issue official Panna Tiger Reserve safari tickets or permits.
Sending a safari-related enquiry to PannaTiger does not reserve a safari slot, confirm a permit, or guarantee entry to the reserve.
Safari permits, availability, operating conditions, visitor requirements, and any applicable refund or cancellation rules are determined by the relevant official authority or authorised booking channel.
Customers should check the applicable official terms before purchasing a permit or making a separate reservation through another provider.
7. Third-Party Hotels, Transport and Activities
Some travel arrangements may involve independent hotels, transport operators, guides, activity providers, or other third-party businesses.
Where a customer books or pays a third-party provider directly, that provider's applicable terms and refund process generally govern the payment made to that provider.
Where PannaTiger has separately accepted payment for an agreed service, we will explain our role and the applicable terms for that transaction. Customers should retain invoices, receipts, confirmations, and relevant communication.
8. Refund Requests and Processing
If you believe you are entitled to a refund for a payment made directly to PannaTiger under a separately agreed service, contact us with the relevant details.
Please provide, where available:
- Your full name and registered contact details.
- The service or arrangement concerned.
- The payment date, amount, and receipt or transaction reference.
- The reason for your cancellation or refund request.
We will review the request and communicate the outcome according to the agreed terms and applicable law. If a refund is approved, we will explain the expected processing steps and any relevant timeframe.
The time taken for funds to appear in an account may also depend on the payment provider or bank. No fixed processing period is promised by this general policy.
9. Changes, Unavailability and Exceptional Circumstances
Travel plans can be affected by weather, operational restrictions, provider availability, transport disruptions, government directions, or other circumstances beyond a travel planner's control.
If an agreed service cannot be provided or needs to be changed, we will communicate the available options in accordance with the relevant service terms and applicable law.
Any alternative arrangement, credit, cancellation, or refund will depend on the circumstances, the agreement with the customer, and the conditions imposed by the relevant service provider.
Nothing in this policy is intended to exclude or restrict consumer rights or remedies that cannot lawfully be excluded under applicable law.
10. Contact Us
For questions about this policy or a cancellation or refund request, please contact PannaTiger using the details below.
Business name: PannaTiger
Email: YOUR-EMAIL@example.com
Phone: +91-XXXXXXXXXX
Business location: Panna, Madhya Pradesh, India